CUSTOMER SERVICE
Thank you for shopping at jusdamour.com. Jus D’Amour is dedicated to offering you prompt customer service. You may contact a customer service representative directly, via email at jdajusdamour@yahoo.com.
If immediate attention is required, feel free to phone us at (818) 770-6800.
OUR GUARANTEE We guarantee that your order arrives in safe, perfect condition. If, for some reason, your product arrives broken or damaged, please contact us immediately at jdajusdamour@yahoo.com and we can make immediate arrangements. Please include your order number within the email.
DISCLAIMER Jus D’Amour does not represent or warrant that the content accessible in this site is accurate, complete or current. Pricing and availability information is subject to change without notice. We reserve the right to refuse shipment of product to anyone for any reason.
RETURN POLICY
Jus D’Amour is an artisan parfum company, we do not accept returns after purchase,
however if you would like to order a sample prior to purchase, you can order a 4 dollar via regular mail..
PAYMENT OPTIONS We accept American Express, VISA and MasterCard and Discovery. We also accept ATM cards with a VISA or MasterCard logo. Sorry, but we do not accept checks or CODs. We apologize for any inconvenience.
ORDER FULFILLMENT Domestic orders are shipped Monday through Friday. We try to fulfil domestic orders within 72 hours of receipt providing it has been received before 10am PST. We cannot guarantee your order will be shipped out within 72 hrs, but we try our best to see that it does. Due to the complexities of international shipping, we can only process and ship international orders every 7-10 days. We thank you for your patience and understanding. If an order contains a back-ordered or sold out product, we will not ship that order until the missing products are back in stock. Business days are Monday through Friday, excluding holidays. Your credit card will not be charged until we ship your order.
ORDER CONFIRMATION Once your order is placed with jusdamour.com, you’ll receive two emails: the first will be your order receipt. Once we ship your order, we’ll send you a second email containing your order tracking number.
SHOPPING CART ISSUES If you are having trouble placing an order and your old order continues to appear on the “Confirm Your Order” page, you may need to reset your shopping cart.